The FISH! Philosophy Network

July 2011 Blog Posts (2)

Creativity is an Attitude

The first time I saw the fishmongers at Pike Place Fish Market throwing salmon and crabs, I thought of fun and entertainment.



But it turned out the throwing was really an act of creativity. The way the market was laid out, when the guys made a sale, they had to walk 15 steps around the counter to get the fish and 15 steps back to ring up the purchase. One day, tired of walking, a fishmonger tossed the fish over the counter to a fellow employee. Eureka! A more…

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Added by ChartHouse Learning on July 26, 2011 at 10:42am — No Comments

Brewing Enthusiasm

When you order at The Coffee Bean & Tea Leaf, a 250-unit specialty coffee retailer, employees are adding a new ingredient—The FISH! Philosophy.

 

“It fits our culture,” says Mike Serchia, director of human resources. “The whole philosophy has allowed our people to be more creative and have fun, and that seems to mix well with our customers.”

 

“Each store’s take on it is different,” Serchia says. “It’s not dictated from the home office. It’s presented as ‘Here’s…

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Added by ChartHouse Learning on July 26, 2011 at 10:30am — No Comments

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