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ChartHouse Learning commented on Angela Rowe's blog post HELP!! I AM LOOKING FOR FISHY THINGS TO DO TO END THE SCHOOL YEAR WITH THE STAFF
Lynne Christensen liked ChartHouse Learning's discussion Firebirds Restaurant: May The FISH! Philosophy be with you
Lynne Christensen replied to ChartHouse Learning's discussion Firebirds Restaurant: May The FISH! Philosophy be with youPosted on November 10, 2011 at 10:51am 0 Comments 0 Likes
We’ve Worn The Tape Out……
Lee’s Summit Parks and Recreation purchased the FISH! customer service training program a number of years ago to use as our training program for part-time staff. It quickly became the staple of our customer service training for all full-time staff, part-time staff and volunteers. In fact it is a core component of our “new employee” orientation. As a parks and recreation department we hire well over 300 part-time and seasonal staff each year and…
ContinuePosted on October 6, 2011 at 10:30am 0 Comments 1 Like
FISH!
Actuant Electrical, Lumberton, NC
Lumberton operation’s is a production facility that manufactures Acme Transformer™ brand transformers. Prior to 2009, before the recession hit our industry and our company hard, we had a thriving work culture built on pride and sweat, and sustained by a talented and committed workforce loyal to the brand and Acme…
Posted on September 27, 2011 at 5:00pm 0 Comments 2 Likes
Harry Geist of ChartHouse Learning shares the following story:
On my birthday a couple of years ago, my wife, kids and in-laws took me to an Italian restaurant known for its festive environment. Our waitress was a young woman named Karen. She had a warm, vivacious personality, and a sixth sense for when we needed her. She was a great… ContinuePosted on September 27, 2011 at 3:30pm 1 Comment 3 Likes
My friend Bob once stopped at a fast-food restaurant and placed an order that came with a cookie. The server responded, “And would you like a cookie with that?” The next time Bob returned to the restaurant, he placed the same order, cookie included, with a different server. Again the server politely asked, “And would you like a cookie with that?”…
ContinuePosted on August 29, 2011 at 3:00pm 1 Comment 2 Likes
One of the important takeaways for leaders from the FISH! For Leaders video series is that their employee’s mistakes can actually be opportunities to build relationships and trust. After Kathleen Flynn, a location Director for PSA Healthcare, attended a three-day FISH! For Leaders retreat, she shared the following story:
“Late afternoon last Friday my administrative secretary came into my office and said, “You are going to be so mad. I am so sorry, but I dropped the mail…
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