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DTSTAMP:20120528T185255Z
SUMMARY:The FISH! Deep Dive Experience
DESCRIPTION:ChartHouse Learning and Ranken Jordan Pediatric Specialty 
 Hospital have partnered to offer The FISH! Deep Dive Experience. This 
 is a two-day immersion in The FISH! Philosophy at Ranken Jordan. Reser
 ve your seat or learn more about our upcoming event!\n\nLocated in St.
  Louis, Ranken Jordan consistently achieves customer service scores of
  98% or higher. Staff turnover is just two to three percent. And despi
 te staffing shortages at other hospitals, Ranken Jordan has a waiting 
 list for many of its nursing and therapist positions. They've earned a
  national reputation for excellent, innovative care, and their annual 
 revenues have increased ten-fold over the past decade.\n\nLauri Tanner
 , Ranken Jordan’s CEO, attributes their remarkable success to their 
 caring people – and to The FISH! Philosophy that guides them. Ranken
  Jordan adopted FISH! as their set of values to support their mission,
  and over the years it’s become infused into the very DNA of their w
 ork culture. It’s now “a way of being” for every employee. It in
 fluences every action they take and every decision they make—how the
 y support each other, celebrate together, problem solve, and hold each
  other accountable in their work and in their relationships.\n\nDuring
  The FISH! Deep Dive Experience you will:\n• Learn the basics of The
  FISH! Philosophy.\nAccording to Dr. Nick Holekamp, Ranken Jordan’s 
 chief medical officer, The FISH! Philosophy “should be the heart and
  soul of medicine.”\n\n• Increase commitment to your organization�
 ��s vision, mission and values.\nIn a recent survey, 98 percent of Ran
 ken Jordan’s staff said they understood, agreed with and felt a part
  of making the hospital’s vision come alive each day.\n\n• Underst
 and leadership’s essential role in living the values they want to se
 e in others.\n“Leadership is about modeling behavior,” says Shari 
 Riley, director of customer service and staff development. “Start wi
 th yourself, focus on how you are showing up and you will be amazed at
  the impact it has on the people you are leading.”\n\n• Recognize 
 how publicly proclaiming your values strengthens commitment.\n“When 
 visitors ask us, ‘What’s with the banners and the fish on your bad
 ge?’ we get to tell them what we believe and what they can expect fr
 om us,” says Angie Lantz, operations administrator. “When we tell 
 our story, it reminds us to live our story.”\n\n• Shadow staff in 
 similar positions\nDuring your FISH! Deep Dive Experience, you and you
 r team will shadow people in similar positions—administrator with ad
 ministrator, nurse with nurse, and so on—directly experiencing FISH!
  behavior in action. “We live it and everyone is passionate about it
 , and sometimes it’s difficult to explain,” says Jean Bardwell, ch
 ief financial officer. “When you come here, you can see it and feel 
 it and be a part of it.”\n\n• Create a strategy to introduce and s
 ustain FISH! in your organization.\nThe Ranken Jordan staff will work 
 with you to develop a strategy to bring FISH! alive in your environmen
 t. “FISH! isn’t something that you can sit back and watch and get 
 it,” Tanner says. “You have to be willing to jump in. We have been
  doing FISH! for five, six years. Not one day have I thought it was ge
 tting old.\"\n\nReserve your seat here for a public FISH! Deep Dive Ex
 perience. To arrange a private FISH! Deep Dive Experience for your org
 anization, contact Harry Geist (ChartHouse Learning) by calling 800-81
 1-5209 or Shari Riley (Ranken Jordan) at 314-872-6418.\n\nFor more inf
 ormation visit http://www.fishphilosophynetwork.com/events/the-fish-de
 ep-dive-experience
DTSTART:20100520T143000Z
DTEND:20100521T213000Z
CATEGORIES:"fish!", deep, dive, experience
LOCATION:Ranken Jordan Pediatric Specialty Hospital
WEBSITE:http://www.fishphilosophy.com/deepdive
URL:http://www.fishphilosophy.com/deepdive
CONTACT:800.328.3789
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