So I work retail. I am in a customer service specialist position. I still have leads and assistant managers and managers above me. However no one likes working were we work. I want to change that i want to implement Fish! I have al lof these ideas! For play, we work in a sporting goods environment so playing is easy but to make it productive we could have the manager on duty at two times during the day take a…

Well it certainly has been an eventful year. A lot of unexpected and a lot of routine. It's the unexpected I wanted to touch on. How we react to what is in front of us says a lot about our personal integrity. How we react to the unexpected can be a "wow" moment or a "whoa" moment. It's how you manage yourself after it settles in. New norms and shifts in paradigms are always inevitable. Count your blessings. WOW!

We’ve Worn The Tape Out……

Lee’s Summit Parks and Recreation purchased the FISH! customer service training program a number of years ago to use as our training program for part-time staff. It quickly became the staple of our customer service training for all full-time staff, part-time staff and volunteers. In fact it is a core component of our “new employee” orientation. As a parks and recreation department we hire well over 300 part-time and seasonal staff each year and…

FISH! 

Actuant Electrical, Lumberton, NC

Lumberton operation’s is a production facility that manufactures Acme Transformer™ brand transformers. Prior to 2009, before the recession hit our industry and our company hard, we had a thriving work culture built on pride and sweat, and sustained by a talented and committed workforce loyal to the brand and Acme…